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This course provides participants with common methodology, terminology and the tools to produce more efficient results and increase buy-in through improved visibility, reliability and consistency. Eliminate missed deadlines, budget overruns, too many distractions and changes, priority shifting, managing without authority and the lack of accountability.
Imagine cutting your writing time in half and producing organized, clear and concise documents and emails. This training involves writing, revising and editing exercises, critiquing documents and high-energy games.
Learn an efficient and effective approach to creating organized, clear and concise policies, processes and procedures. The improved documentation will increase compliance and enable employees to produce predictable outcomes both safely and efficiently.
Technical professionals and managers are often challenged to write clearly and concisely because of time constraints and topic complexities. In addition, non-standardized formats and styles can create inconsistency and confusion. Low-quality technical documentation slows development, increases errors and makes employees more reliant on one another.
This course provides a step-by-step process for designing and writing technical documents. The training involves writing, revising and editing exercises, critiquing documents and discussion.
Successful coaching is challenging and rewarding—but coaching employees demands new rules. Coaching skills that once worked effectively face-to-face won’t get the job done today. Coaches must develop an entirely new skill set – from analyzing and applying where and when to invest valuable coaching time to using a proven coaching model to close performance gaps and create development opportunities. With a focus on skill building and coaching modeling techniques, this course will enable managers to move their teams to the next level of performance.
In this workshop, you will learn how to apply techniques from the Harvard Negotiation Project, which shift negotiations from win-lose to win-win strategies and enable both parties to come away from the table with more than either had hoped. Through a series of classroom negotiations, you will discover practical approaches for countering the tactics of the “hard” negotiator that will keep negotiations from slipping into power-based conflicts. You will learn a systematic, four-stage process that identifies interests, options, alternatives and credible criteria to increase both your negotiating skill and confidence.
Has the world arrived at your door? This interactive course is a must if you collaborate in a global team, have co-workers from different cultures or serve customers abroad. Learn how to build relationships, manage deadlines, get feedback reach commitments and share information in ways that are inclusive and effective across cultures.
The Myers-Briggs Type Indicator (MBTI) is the most widely used instrument in the world for gaining a deeper understanding of self, others and interpersonal relationships. It provides insights on the four basic “people patterns” that hold the key to leadership styles, effective communication, conflict, team building and productivity.
This course provides a simple, but highly effective, four-step model that enables you to reduce the emotional charge in any conflict situation by keeping the communication focused and productive.
You’ll learn how to surface hidden agendas with proven techniques that encourage openness and trust. You’ll apply these techniques to your own work-related conflict situations and learn how to produce more effective results.
The speed of change in today’s business world requires innovative problem solving. Employees must learn to free their minds from assumptions that limit their thinking and learn to solve problems creatively and collaboratively. In this highly interactive course, participants will apply the six-step, problem solving process to a work-place challenge that they define.
A continuous focus on excellence in all areas helps a company progress and thrive in a competitive environment. One of the key differentiators that marks a company’s success is their focus on customer satisfaction and delight.
This interactive course delves into the process of nurturing the qualities that contribute to service excellence in the company, how to employ key skills like tact and empathy, the importance of continuous improvement in their customer engagement, handling and relationship skills, applying the organization’s core values and brand manifesto objectives in their daily roles and duties and building a service improvement and innovation culture in the company.
The course will align the course participants’ current understanding of company core values, brand manifesto objectives and service excellence, followed by training and facilitation techniques of key service management skills which will end with a commitment to action by the participants.
Delegation is one of the hardest skills for many managers to master. Handing off your individual contributor responsibilities and providing others an opportunity to use their skills and knowledge is a manager’s role. This course focuses on specific techniques needed for delegating a task or project, coaching for success and engaging employees to put forth maximum “discretionary effort.”
In this course, you will examine the three primary communication skills – clear goal setting, making the message audience-appropriate and active and empathic listening and understand how to improve your working relationships in any situation. This is a highly experiential course applicable for people at every level of the organization.
This is a skill-building course for sales professionals who are called upon to make formal or informal presentations or to communicate complex or technical data to prospects and clients. The emphasis of this course is to identify and develop each participant’s individual sales presentation style while engaging and interacting with the audience.
Presentations Skills is a course for anyone who makes formal or informal presentations, leads meetings or communicates to groups. The focus of this course is on identifying and developing each participant's individual presentation style, minimizing distractions and nervousness and maximizing behaviors that inspire confidence.