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In this workshop, you will learn how to apply techniques from the Harvard Negotiation Project, which shift negotiations from win-lose to win-win strategies and enable both parties to come away from the table with more than either had hoped. Through a series of classroom negotiations, you will discover practical approaches for countering the tactics of the “hard” negotiator that will keep negotiations from slipping into power-based conflicts. You will learn a systematic, four-stage process that identifies interests, options, alternatives and credible criteria to increase both your negotiating skill and confidence.
Creative Thinking is a vital skill set where leaders and employees with the ability to “think outside of the box”, can help organizations save millions of dollars through creative problem solving and process improvement. Although not all employees possess the “creative flair”, there are proven methodology which they can learn to aid themselves to start thinking creatively.
ODC’s proposed training course, aims to provide the participants an insight to the world of creative thinking by imparting to the learners, tools and techniques that they can apply to aid themselves overcome the barriers of creative thinking.
A continuous focus on excellence in all areas helps a company progress and thrive in a competitive environment. One of the key differentiators that marks a company’s success is their focus on customer satisfaction and delight.
This interactive course delves into the process of nurturing the qualities that contribute to service excellence in the company, how to employ key skills like tact and empathy, the importance of continuous improvement in their customer engagement, handling and relationship skills, applying the organization’s core values and brand manifesto objectives in their daily roles and duties and building a service improvement and innovation culture in the company.
The course will align the course participants’ current understanding of company core values, brand manifesto objectives and service excellence, followed by training and facilitation techniques of key service management skills which will end with a commitment to action by the participants.
Influence is the ability to have a significant effect on the opinions and actions of others. In most organizations, people say that their responsibilities exceed their authority to simply tell others what to do. As a result, people need to get others to do what needs to be done because they see the value in taking action rather than because they are responding to authority. Influence is about getting people to do what needs to be done, for their own reasons.
Working in a matrix organization? A key reason for an individual’s success, or failure, in getting work done, is one’s ability to influence without direct authority. In today’s matrix and competitive environments, influence and collaboration skills are no longer an option, but must-haves.
The speed of change in today’s business world requires innovative problem solving. Employees must learn to free their minds from assumptions that limit their thinking and learn to solve problems creatively and collaboratively. In this highly interactive course, participants will apply the six-step, problem solving process to a work-place challenge that they define.
This powerful course, packed with timesaving ideas, teaches the most effective and easy-to-use techniques ever devised. Stay organized all day and manage time and paperwork to increase productivity without working harder or longer. The course shows how to focus on high-payoff activities and eliminate time-wasting behavior and procrastination.
This course will show participants how five basic tools can handle all the classic meeting complaints: they are unfocused and take too long; you revisit the same issues and fail to produce action items; people come late and leave early; the same few people dominate and some people resort to personal attacks.
You will discover how to resolve all these issues and cut the time spent in meetings in half while dramatically increasing overall quality and participation. This program is designed to teach participants how to plan for and facilitate meetings that are well organized, highly productive and action-oriented.
Negotiating is a part of our everyday life. Managers negotiate budgets and resources. Engineering and manufacturing professionals negotiate product specifications and project deadlines. Project managers negotiate to allocate cross-functional resources, project support and deliverables. Indeed, negotiation is often referred to as “the game of life.”
This course is designed to help improve your ability as a negotiator. You will learn and practice new skills and techniques in a variety of situations that range from collaborative to highly competitive. After all, win-win is not the same thing as nice-nice.
This workshop is designed to engage even the most experienced negotiators. Top-performing professionals in all functional areas are constantly negotiating. Typical negotiations include: responding to customer demands, supporting account managers, expanding the buying criteria and responding to price related pressures. This workshop will address these and other critical areas of interest in order to improve profitability and maintain excellent relationships with internal and external customers. Participants will experience two, high-energy simulations, designed to surface personal negotiation strengths and weaknesses.
When most people hear the word negotiation, they think of a highly competitive activity, usually focused on price. While there is some truth to this perspective, top-performing professionals understand that negotiating has a much broader definition, offering significant challenges and opportunities.
Almost every interaction in which a team engages is an opportunity to apply negotiation skills. We will take your team to the next level, providing participants with new, critical skills and ideas. Managers will also benefit from a new common language and the opportunity to coach others. It's a day with tremendous payback that your team will always remember and appreciate.
Making decisions is how we cope with our environment and live our lives. From the decision to arise in the morning to the decision go to bed at night, we are constantly making decisions and frequently solving problems. Throughout each day we are confronted with a variety of problems and decisions that require a rational, thoughtful response.
Problem Solving and Decision Making (PSDA) presents a structure, process and the tools to help solve problems and make decisions. This course is about proactively attacking problems and making timely decisions. The course is designed to help you solve work problems and make decisions to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
In the age of “Wow!” marketing and advertising, it's important to make your presentation unique and audience-focused. Generic speeches and snazzy PowerPoint slides just don’t cut it anymore — especially with savvy corporate customers.
This two-day course is specially designed for sales consultants, teaching them to structure, script and persuasively deliver sales presentations that will position them ahead of the competition. At the end of the course, participants will be able to effectively deliver powerful, professional and polished presentations.