Showing all 15 results
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Be a Trusted Advisor
This course focuses on the mindset and skill-set required to build successful long-term internal and external relationships by being a Trusted Advisor. Customer-facing professionals have many opportunities to build or erode the customer’s trust, confidence, utilization of products and – ultimately – loyalty.
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Collaborative Negotiating
In this workshop, you will learn how to apply techniques from the Harvard Negotiation Project, which shift negotiations from win-lose to win-win strategies and enable both parties to come away from the table with more than either had hoped. Through a series of classroom negotiations, you will discover practical approaches for countering the tactics of the “hard” negotiator that will keep negotiations from slipping into power-based conflicts. You will learn a systematic, four-stage process that identifies interests, options, alternatives and credible criteria to increase both your negotiating skill and confidence.
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Creative Problem Solving
The speed of change in today’s business world requires innovative problem solving. Employees must learn to free their minds from assumptions that limit their thinking and learn to solve problems creatively and collaboratively. In this highly interactive course, participants will apply the six-step, problem solving process to a work-place challenge that they define.
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Creative Thinking for Innovative Problem Solving
Creative Thinking is a vital skill set where leaders and employees with the ability to “think outside of the box”, can help organizations save millions of dollars through creative problem solving and process improvement. Although not all employees possess the “creative flair”, there are proven methodology which they can learn to aid themselves to start thinking creatively.
ODC’s proposed training course, aims to provide the participants an insight to the world of creative thinking by imparting to the learners, tools and techniques that they can apply to aid themselves overcome the barriers of creative thinking.
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Effective Meetings Produce Results
Meetings are the most universal – and universally despised – part of business life. But bad meetings do more than ruin an otherwise pleasant day – bad meetings lead to bad decisions. Technology was supposed to reduce the number of meetings. But, in fact, the opposite is true. With more work focusing on teamwork and fewer people doing the work, the number of meetings is going up, not down. As a result, companies are becoming team-based companies, and in team-based companies most work is getting done in meetings.
Participants in this program will discover how to plan for and facilitate meetings that are well organized, highly productive and action-oriented. -
Getting Things Done Across Organizational Borders
Working in a matrix organization? A key reason for an individual’s success, or failure, in getting work done, is one’s ability to influence without direct authority. In today’s matrix and competitive environments, influence and collaboration skills are no longer an option, but must-haves.
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Managing Time and Multiple Priorities
This powerful course, packed with timesaving ideas, teaches the most effective and easy-to-use techniques ever devised. Stay organized all day and manage time and paperwork to increase productivity without working harder or longer. The course shows how to focus on high-payoff activities and eliminate time-wasting behavior and procrastination.
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Meeting Management
This course will show participants how five basic tools can handle all the classic meeting complaints: they are unfocused and take too long; you revisit the same issues and fail to produce action items; people come late and leave early; the same few people dominate and some people resort to personal attacks.
You will discover how to resolve all these issues and cut the time spent in meetings in half while dramatically increasing overall quality and participation. This program is designed to teach participants how to plan for and facilitate meetings that are well organized, highly productive and action-oriented.
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Negotiating to Win-Win
Negotiating is a part of our everyday life. Managers negotiate budgets and resources. Engineering and manufacturing professionals negotiate product specifications and project deadlines. Project managers negotiate to allocate cross-functional resources, project support and deliverables. Indeed, negotiation is often referred to as “the game of life.”
This course is designed to help improve your ability as a negotiator. You will learn and practice new skills and techniques in a variety of situations that range from collaborative to highly competitive. After all, win-win is not the same thing as nice-nice.
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Negotiating Value with Customers
This workshop is designed to engage even the most experienced negotiators. Top-performing professionals in all functional areas are constantly negotiating. Typical negotiations include: responding to customer demands, supporting account managers, expanding the buying criteria and responding to price related pressures. This workshop will address these and other critical areas of interest in order to improve profitability and maintain excellent relationships with internal and external customers. Participants will experience two, high-energy simulations, designed to surface personal negotiation strengths and weaknesses.
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Negotiating Vendor and Supplier Relationships
When most people hear the word negotiation, they think of a highly competitive activity, usually focused on price. While there is some truth to this perspective, top-performing professionals understand that negotiating has a much broader definition, offering significant challenges and opportunities.
Almost every interaction in which a team engages is an opportunity to apply negotiation skills. We will take your team to the next level, providing participants with new, critical skills and ideas. Managers will also benefit from a new common language and the opportunity to coach others. It's a day with tremendous payback that your team will always remember and appreciate.
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Problem Solving and Decision Making
Making decisions is how we cope with our environment and live our lives. From the decision to arise in the morning to the decision go to bed at night, we are constantly making decisions and frequently solving problems. Throughout each day we are confronted with a variety of problems and decisions that require a rational, thoughtful response.
Problem Solving and Decision Making (PSDA) presents a structure, process and the tools to help solve problems and make decisions. This course is about proactively attacking problems and making timely decisions. The course is designed to help you solve work problems and make decisions to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
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Sales Engagement and Influencing Techniques
In the age of “Wow!” marketing and advertising, it's important to make your presentation unique and audience-focused. Generic speeches and snazzy PowerPoint slides just don’t cut it anymore — especially with savvy corporate customers.
This two-day course is specially designed for sales consultants, teaching them to structure, script and persuasively deliver sales presentations that will position them ahead of the competition. At the end of the course, participants will be able to effectively deliver powerful, professional and polished presentations.
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Strengths-Based Development
This program focuses on actions that people can take to prepare themselves to thrive in a business
environment where uncertainty and change are the only constants. Change is inevitable, but that does
not mean that people must get stuck in the personal transitions associated with external changes. While
responses to change vary across individuals, emotional reactions, even to positive changes, are a natural
human response. These reactions only become problematic if people get “stuck,” unable to move
forward or become fully productive in the new situation.
