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Has the world arrived at your door? This interactive course is a must if you collaborate in a global team, have co-workers from different cultures or serve customers abroad. Learn how to build relationships, manage deadlines, get feedback reach commitments and share information in ways that are inclusive and effective across cultures.
The Myers-Briggs Type Indicator (MBTI) is the most widely used instrument in the world for gaining a deeper understanding of self, others and interpersonal relationships. It provides insights on the four basic “people patterns” that hold the key to leadership styles, effective communication, conflict, team building and productivity.
This course provides a simple, but highly effective, four-step model that enables you to reduce the emotional charge in any conflict situation by keeping the communication focused and productive.
You’ll learn how to surface hidden agendas with proven techniques that encourage openness and trust. You’ll apply these techniques to your own work-related conflict situations and learn how to produce more effective results.
In this course, you will examine the three primary communication skills – clear goal setting, making the message audience-appropriate and active and empathic listening and understand how to improve your working relationships in any situation. This is a highly experiential course applicable for people at every level of the organization.
In this course, you will learn how to plan and successfully execute the very conversations that we too often avoid. We will explore the reasons why some conversations are difficult to initiate, learn to re-frame and turn these conversations into productive and rewarding interactions and create personalized strategies to avoid difficult conversations in the future.
This course will employ learnings from the Harvard Negotiation Project and the MIT Dialogue Project. These techniques will be correlated to your individual leadership and communication styles.
Overcoming the Five Dysfunctions of a Team course is based on the New York Times best seller of the same name by Patrick Lencioni. Combining an assessment and powerful exercises, this course addresses the obstacles that prevent teams from being cohesive and productive.
In this course, team members learn to establish a common approach to achieve team goals, clarify roles and expectations, effectively communicate and constructively debate issues, make better decisions and create a team contract to optimize performance.
This course presents a five-stage model of problem solving that uses the fundamentals of Peter Senge’s systems thinking to find solutions and enhance decision-making. This powerful methodology teaches you how to identify defeating aspects of quick fixes and how to create long-term solutions. This approach demonstrates that the whole is greater than the sum of its parts and that total system collaboration is the key to high performance.
This course shows how to turn the liabilities of long-distance communication into powerful assets for the planning and execution of complex projects when contributors must co-ordinate their efforts in the face of time, distance and cultural barriers. It provides an overview of the best practices in project planning and collaboration, remote meeting management and effective communication to create a coherent picture of how to get things done in today's highly distributed team environments.
Working Through Conflict and Differences