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You may be communicating with a particularly difficult person or group: The issue you are addressing may be highly charged; or varying points of view may be deeply entrenched; in any case, your business effectiveness and person sanity depend on how you handle conflict. In this course you will learn to apply the ART response model to handle any conflict.
The transition from individual contributor to manager can be the most challenging shift of a career. Managing people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences. The goal of this program is to support you in successfully making that shift and be a great manager.
Working Through Conflict and Differences