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This course presents a five-stage model of problem solving that uses the fundamentals of Peter Senge's systems thinking to find solutions and enhance decision-making. This powerful methodology teaches you how to identify defeating aspects of quick fixes and how to create long-term solutions. This approach demonstrates that the whole is greater than the sum of its parts and that total system collaboration is the key to high performance.
You may be communicating with a particularly difficult person or group: The issue you are addressing may be highly charged; or varying points of view may be deeply entrenched; in any case, your business effectiveness and person sanity depend on how you handle conflict. In this course you will learn to apply the ART response model to handle any conflict.
The transition from individual contributor to manager can be the most challenging shift of a career. Managing people demands a deep appreciation of different individual working styles and the flexibility to deal with those differences. The goal of this program is to support you in successfully making that shift and be a great manager.
Working Through Conflict and Differences