PRESENTING TO EXECUTIVES OR CUSTOMERS

DELIVERY MODES

presentation skills effective training associatesIn-Person  virtual training effective training associatesVirtual

KEY TOPICS

Structure Business Critical Content Targeted to Executives or Customers 

  • Optimize persuasive elevator pitch and executive briefings 
  • Create a communications plan with strategic use of visual support   
  • Deliver coherent recommendations and next steps with benefits to the business 
  • Ensure clarity of key information, requested action or proposed ideas 
  • Structure key points instantly 
  • Select appropriate memory hooks for important concepts 
  • Have back-up plans available 

 

Manage Conversation and Meeting Flow

  • Generate support and buy-in   
  • Incorporate feedback without losing focus 
  • Deal effectively with interruption
  • Handle high-level hallway conversations effectively 
  • Stay on track and reinforce key messages  
  • Answer difficult questions 

 

Enhance Executive Presence  

  • Project and inspire confidence  
  • Cultivate a natural, conversational style 

 

Cultivate Listener Adaptability 

  • Practice using the DNA model (demographics, needs, attitudes)  
  • and five levels of detail to appropriately communicate at the executive and customer level 
  • Analyze and customize communications for varying audience needs 
  • Extemporaneously add or subtract material in response to questions and listeners’ desires