PROBLEM SOLVING AND DECISION MAKING

DELIVERY MODES

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OVERVIEW

This class discusses the decision-making process and many of the challenges technical professionals and managers face in making timely decisions. It covers the impacts of the human element on decision-making, decision constraints, stakeholders, challenges in problem definition and other related topics. 

It also includes various structured problem-solving tools and exercises such as root cause analysis, brainstorming and nominal group technique. 

KEY TOPICS

Thoughts on Decision Making 

  • The hidden choice 
  • Why make decisions 
  • Why people don’t make decisions 
  • Ways to make a decision 
  • Decisions solve problems 
  • Decision making versus problem solving  
  • Realize a decision must be made 

Problem Definition 

  • Define the problem 
  • Define desired end state 
  • Define stakeholders 

Problem-Solving Process 

  • Problem definition 
  • Decision to act on problem 
  • Define problem-solving scope 
  • Finding root cause 
  • Prioritizing root cause correction 
  • Defining potential solutions 
  • Select a solution