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For IT to deliver superior consulting-level results to the organization it serves, IT employees at all levels of the organization must:
Understand how to effectively blend their technical expertise with superior communication and collaborative skills
Apply their knowledge in a wide variety of situations
Tailor their advice to multiple stakeholders with differing personality styles and varying needs and wants.
This class is specifically designed to provide technical professionals with the tools needed to generate this high level of business acumen and proactive business participation.
“The greatest asset to a leader as he seeks to control the variables that confront him in a globalized world is his flexibility of mind.”
Debashis Chatterjee, Timeless Leadership
Another key to working in a globalized world is learning about other cultures and developing an awareness of how people communicate and why they respond to certain situations in specific ways. While generalizations are not always 100 percent accurate and stereotypes can be dangerous, we can still observe some guidelines for how to interact productively with others.
The delivery of superior service to your internal business partners and external clients requires that all levels of the organization understand how to effectively blend their technical expertise with strong interpersonal communication, client service technique and business acumen.
This highly-interactive virtual workshop is specifically designed to provide technical professionals and managers the tools needed to provide this high level of professionalism and proactive business participation.
Improve social and emotional competencies for managers, project leaders, team leaders and anyone whose business success depends on working effectively with others. Participants assess their emotional intelligence by completing the Emotional Intelligence Appraisal online prior to the webinar. During the webinar, participants define emotional intelligence by examining scenarios that require emotional skills. Participants interpret their Emotional Intelligence Appraisal results, evaluate their ability to manage emotional hijackings and learn how to develop emotional skills. Participants also identify at least one critical area where enhancing emotional skills will improve their effectiveness.
User satisfaction comes from great internal client service. This class is specifically designed for individuals and departments providing services to fellow employees within their company, as opposed to external clients. For example, the sales, marketing, finance and human resources groups are clients of the Information Technology (IT) department because IT provides services to these groups.
User satisfaction requires more than only technical ability. It also requires the capability to understand user needs, communicate effectively, properly measure user satisfaction and the ability to create a service-oriented environment.
This instructor-led virtual webinar, trains facilitators in a process that targets meetings toward specific outcomes and ensures meeting attendees contribute in a constructive, concrete way. The virtual course takes a 3-phase approach that includes survey, lecture, discussion and short exercises.
The combination of client satisfaction and maximized profitability from each and every consulting assignment is essential to the health and growth of consulting organizations.
This webinar provides various concepts and techniques specifically designed to assist consultants, of all organizational levels, in maximizing the receipt of client budgeted dollars on time and material type engagements, minimizing the effect of scope creep and overruns on fixed price projects, and presenting these issues to clients in a way that enhances their overall satisfaction with your firm.
This class discusses the decision making process and many of the challenges Information Technology (IT) leaders face in making timely decisions. It covers the impacts of the human element on decision making, decision constraints, stakeholders, challenges in problem definition and other related topics.
It also includes various structured problem solving tools and exercises such as root cause analysis, brainstorming and nominal group technique.