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Showing 9–16 of 52 results

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    Communication Essentials

    Guaranteed to be fast-paced, interactive, entertaining and informative, Communication Essentials is a webinar that will make an immediate and positive impact on the participants’ ability to produce results. Participants will discover the secret to connecting powerfully with people and get quick responses to critical messages; discover the noise that impacts their ability to get what they want; understand the inputs and outputs that make them effective communicators.

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    Conducting and Writing Performance Reviews

    Are performance appraisals a necessary evil? Could they actually be beneficial or are they only another item on your “to do” list? Make the appraisal process easy and effective with the POWER writing process!

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    Conflict Resolution

    Conflict management involves situations where the interests of two or more people differ and where those people can influence one another’s ability to achieve their respective interests. When business people listen to each other’s viewpoints, while also assertively advocating their own point of view, conflict is unavoidable. Conflict is valuable as a way to develop optimal solutions, but must be managed effectively. This webinar defines conflict and explores why conflict is not only inevitable but also valuable. Participants learn different strategies for managing conflict and when to use each strategy based on characteristics of the situation, as well as tips and techniques for implementing each strategy.

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    Cultural Adaptability 101

    “The greatest asset to a leader as he seeks to control the variables that confront him in a globalized world is his flexibility of mind.”                                                 
                             Debashis Chatterjee, Timeless Leadership

    Another key to working in a globalized world is learning about other cultures and developing an awareness of how people communicate and why they respond to certain situations in specific ways. While generalizations are not always 100 percent accurate and stereotypes can be dangerous, we can still observe some guidelines for how to interact productively with others.

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    Customer Service Excellence in Email

    Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.

    This online training provides practical techniques to write subject lines that get attention, apply a format that highlights the most important elements of the message and strike a friendly, respectful tone. As a result, management can rest assured that employees write in a way that prevents miscommunication and the possibility of customer relationship issues. Employees will be able to implement the best practices in customer service and email the very next time they craft a message to a customer.

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    Dealing with Yourself and Others in Difficult Situations

    The volatility of today's market can bring out the best in some people and the worst in others. The truism, “the only person you can change is yourself,” is the key factor in managing yourself and others in difficult situations. And while it seems simple, it is not often easy. In this webinar we address the age-old question: what makes difficult people difficult? And then we develop techniques for understanding and working with these difficult behaviors. And when all else fails, we look at stress management strategies to cope and thrive in the difficult times.

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    Developing a Customer Service Attitude

    The delivery of superior service to your internal business partners and external clients requires that all levels of the organization understand how to effectively blend their technical expertise with strong interpersonal communication, client service technique and business acumen.

    This highly-interactive virtual workshop is specifically designed to provide technical professionals and managers the tools needed to provide this high level of professionalism and proactive business participation.

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    Developing Interpersonal Skills

    Contributing effectively at work requires two broad areas of expertise: technical competencies and interpersonal skills. While technical competencies are necessary, they are insufficient. In fact, 70 to 80 percent of people who fail at their jobs do so because they are inept at dealing with other people. This Webinar defines the three most fundamental interpersonal skills – listening, assertiveness, and conflict management – and describes how effective communication is at the core of positive interpersonal relationships. Participants learn the overall goals and key principles of effective communication, as well as the primary reasons why people often do not communicate well.

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